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  Customer Service

Company Policies

Payment Methods and Sales Currency
We accept VISA, MasterCard, Discover and American Express credit cards. If you prefer to order my mail, please complete and print out the offline order form and mail it along with full payment by credit card, check or money order including sales tax (if shipped within New York State) and shipping charges to:

Sameach Music, Inc.
Attn: Order Department
178-06 104th Avenue
Jamaica, NY 11433-1825 (USA)

All sales transacted by JewishJukebox.com are in U.S. Dollars. We do not accept foreign currencies. Purchases charged to your credit card account will list "Sameach Music, Inc." as the merchant on your monthly credit card statement. For your protection, we verify the validity of all credit card transactions to prevent misuse or fraud.

Sales Tax & Customs Duties
JewishJukebox.com will collect all applicable sales tax for orders delivered to addresses within New York State as required by law. Please note that shipping and handling charges are taxable for orders delivered within New York State. The reporting and remittance of sales taxes for orders shipped outside of New York State are the sole responsibility of the customer in that state. Import duties levied on shipments to foreign countries are the sole responsibility of the customer in that country.

Product Availability and Backorders
Our huge inventory allows us to ship complete within 48 hours over 98% of all orders received. Occasionally, however, we may be out of stock on a title or a title may be in stock when you place your order and sold out by the time your credit card is approved and your order is ready to be processed. In most cases, such items are usually on order with our suppliers and we are awaiting delivery of these items to our warehouse. When we receive the backordered item(s), we will promptly ship it to you with no additional shipping charge. If an out of stock item is no longer available from our suppliers, we will promptly notify you and allow you to select a similar title or to cancel the backorder. Please note that we do not charge your credit card until your order is ready to be shipped. As a result, cancellation of a backordered item will not require any credit to be issued to your credit card account.

Product Returns
In the event that your product is defective, you may return it within thirty (30) days of your invoice date for a prompt replacement of the same title and format which will be returned to you postpaid. If you would like to return an unopened product for exchange or refund, you may do so within thirty (30) days of your invoice date by returning the product and indicating the replacement item you would like instead or that you prefer a refund. If a replacement is not available or out of print, we will inform you and allow you to select another title of equivalent value. If the cost of the replacement item you have selected is more than the item you have returned, we will charge your credit card for the difference. When returning a defective product for replacement or an unopened non-defective product for exchange or refund, you must include a copy of your sales invoice. Please note that we cannot accept any returns for exchange or refund on non-defective products that have been opened. If a cassette case or CD jewel box arrives cracked or damaged, please notify us by e-mail at info@jewishjukebox.com and we will be happy to mail you a replacement at no charge. All defective and unopened non-defective product returns are to be sent post-paid in a well-packed padded envelope or carton with a copy of your sales invoice to:

Sameach Music, Inc.
Attn: Return Department
178-06 104th Avenue
Jamaica, NY 11433-1825 (USA)

Copyright Notice
Please note that all printed and/or artistic material, content, illustrations and photographs found on any cassettes, compact discs, videos, DVDs, CD-ROMs, songbooks or other products sold or distributed by JewishJukebox.com are the copyrighted property of the respective copyright holders in accordance with applicable copyright laws, statutes and Jewish law (halacha). Such copyrights shall not be infringed upon by reproducing, duplicating, copying or reprinting in any form or manner without prior written consent of the lawful copyright holder.

Liability Disclaimer
The information contained on this web site is provided in good faith and every reasonable effort has been made to ensure that it is accurate and up to date. Accordingly, this information is provided without warranty of any kind and any person relying on any of the information contained on this web site or making any use of the information contained herein or of products purchased on this web site, shall do so at his/her own risk. Sameach Music, Inc. (d/b/a JewishJukebox.com) hereby disclaims any liability and shall not be held liable for any damages including, without limitation, direct, indirect or consequential damages including loss of revenue, loss of profit, loss of opportunity or any other loss arising out of the use or inability to use the information contained herein or products purchased including damages arising from inaccuracies, omissions, errors or defects in products, and in all cases our liability shall be limited strictly to the replacement, repair or the value of the product. Sameach Music, Inc. (d/b/a JewishJukebox.com) shall not be responsible for typographical, photographic, illustration or product description errors that may appear on this web site or on or in any products it sells or distributes. All policies, product availability and prices are subject to change without notice. We reserve the right to limit quantities on certain items and all orders are subject to our acceptance. The information contained on this web site may be changed or updated at any time without notice. In addition to information found on this web site, Sameach Music, Inc. (d/b/a JewishJukebox.com) may provide links to other web sites. The information found on these externally-linked web sites are beyond our control and it is the responsibility of the user to make his/her own decisions about the suitability, accuracy, reliability and correctness of any information found on such sites. Although every effort is made to provide links to suitable material from our site, the nature of the Internet prevents us from guaranteeing the suitability, completeness or accuracy of any material found on any site that our site may be linked to.

Privacy Policy
This is a privacy policy for http://www.jewishjukebox.com.
This policy is effective as of February 8, 2006.

Contact Information
Our homepage on the Internet is located at http://www.jewishjukebox.com
You may contact us by e-mail at info@jewishjukebox.com
You may contact us by phone at 718-298-6769 or 1-888-372-6322.
You may contact us in writing at:

Sameach Music, Inc.
178-06 104th Avenue
Jamaica, NY 11433-1825
USA
Dispute Resolution
Disputes will be handled by our customer service representative as outlined at http://www.jewishjukebox.com/customer_service_policies.asp.
Our customer service will promptly correct any errors.

Data Collection
When visiting web sites, certain information about you and your computer can sometimes be collected. This section explains what information Sameach Music, Inc. collects and how it is used.

We collect the following information about our visitors:
  • user.name data
  • user.home-info data
  • thirdparty.name data
  • thirdparty.home-info data
  • dynamic.clickstream data
  • dynamic.cookies data
We collect this information for the following reasons:
  • Completion and Support of Current Activity
  • Research and Development
  • Contacting Visitors for Marketing of Services or Products
  • The information we collect is used solely by us to process your order and to notify you of new releases. We do not sell or exchange your information with any other party, except as necessary to charge and ship your order.

Cookies
Cookies are a technology which can be used to provide you with tailored information from a Web site. A cookie is an element of data that a Web site can send to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

Our Web site uses the following cookies:
  • name="*" value="*" domain="*" path="*"



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Sameach Music, Inc.
Toll-Free: 1-888-3-SAMEACH
Tel: 718-298-6769
Fax: 718-658-6909
Email: info@jewishjukebox.com